Photo: Courtesy Kristen Dundas
Southwest Airlines just made a major flight delay totally bearable.
Sharinga video from the gate ofan agent over the loudspeaker engaging with passengers, Kristen Dundas wrote, “My flight to Washington DC has been delayed for almost 2 and a half hours and I was getting HEATED until this gate agent started playing games with everyone waiting to pass the time and now I’m like I’ll wait all damn night if you keep this up 🤣#amazing.”
Dundas — who was on her way to Washington, D.C., from Orlando for a short weekend trip to visit friends, according toCNN— tagged the airline on Twitter. And soon, a representative responded.
Dundas spoke to CNN about the experience, which also saw her fellow passengers participating in a paper airplane-making contest. Both competitions, she said, earned the winners prizes like Southwest merchandise and $25 vouchers toward future flights.
“I was really irritated that the flight kept getting delayed,”Dundas told the outlet. “Once he started playing games, I was laughing and having a great time and didn’t even mind that the flight was delayed.”
This isn’t the first time Southwest agents have encouraged their customers’ creativity in the name of patience and freebies. Videos posted over the years on Twitter show other instances of similar games,like one from April 2017where customers could win free WiFi for the best paper airplane during a delay in Dallas.
Southwest Airlines.Getty
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“Our pilot is delayed so#southwestsponsored a paper airplane contest.while we wait. Longest flight gets a travel voucher.:-) Mine took a short flight with a sharp right. LOL,” the passenger captionedher Instagram snapshot.
Dan Landson, a Southwest Airlines spokesperson, tells PEOPLE that Dundas’ Thursday video “is another example of how we encourage our employees to have fun with customers.”
source: people.com
